Our work - responsive, reliable, robust, research
Our work – Our clients come in all shapes and sizes, from small charities, to SMEs, to large public bodies.
Although we work across a variety of sectors, we are recognised for our expertise in customer satisfaction research, business to business investigations, and employee research. Our clients know us for our attention to detail and as a business that consistently provides services on time and to budget. Above all we are recognised in our field for delivering responsive, reliable and robust research.
A wide range of studies for local authorities, independent organisations, and skills bodies.
Our work includes covering customer satisfaction research, project reviews and evaluations. We have used focus groups, depth research, and large scale surveys to research themes as diverse as the take up of household recycling, public attitudes to speed limits, the impact of community safety initiatives, and the role of Children’s Centres in enhancing the lives of parents and families.
In Scotland, we have designed, operated and reported on tenant satisfaction for a large number of Council landlords as well as housing associations, and housing co-operatives.
Our work in this area complies fully with the requirements of the Scottish Housing Regulator. Outside of tenant surveys, we have helped Councils and other bodies to conduct customer focused reviews of homelessness services, sheltered housing arrangements, caretaking and concierge services, private sector licensing, young peoples’ housing support, and housing repairs.
Third Sector/Publicly Funded Groups
In this area of our work, we have assisted a diverse range of clients from carers support teams, through Council Voluntary Services, to parent befriending groups
With projects ranging from developing business plans, to identifying community needs, and reviewing services and their impact on clients. We have worked with projects which have serviced all of the community, through to those who are focused on specific ethnic groups, or those supporting Independent Living
Over a number of years, individual businesses have approached us to conduct customer and market research covering a number of sectors including oil and gas, engineering, chemicals, IT services, and manufacturing.
Our research for these clients has comprised the provision of depth interviewing and focus groups with customers and end consumers to support brand development, new product development, M&A work, and culture shift amongst other areas
Education and Skills
For colleges, student groups, skills councils and private training companies, we have carried out a wide range of research projects utilising telephone interviews, focus groups and large scale surveys to assess demand for new skills and training provision, the gaps in criminal justice skills across the UK, and the need for student based lettings initiatives