Tenant Satisfaction Surveys

Overview

A Tenant Satisfaction Survey is a feedback tool used by social housing landlords to gather information about tenants’ experiences, concerns, and overall satisfaction

What is a Tenant Satisfaction Survey?

Our comprehensive surveys provide a strategic platform for residents to share insights on housing services, driving meaningful improvements across the UK.

Aligned with national housing regulations, these surveys place tenant perspectives at the heart of strategic decision-making, ensuring housing providers can effectively respond to and address resident needs and expectations.

Their expertise, professionalism and in-depth knowledge has been unwavering, and they always deliver highly effective and valuable results.

What are the features of a Tenant Satisfaction Survey?

Our flexible survey approach offers in-depth tenant feedback, collecting data through multiple channels, including face-to-face, telephone, online, and postal methods.

Surveys can be conducted as periodic large-scale projects or through our monthly Pulse Survey tool, providing housing providers with strategic insights.

With extensive experience across Scotland and Wales, we deliver robust survey design, implementation, and reporting for Councils, Housing Associations, and Co-operatives, ensuring comprehensive and actionable tenant perspectives.

Tenant Satisfaction Survey Benefits

Aligned with the STAR methodology and fully compliant with UK social housing regulatory requirements, our Tenant Satisfaction Surveys deliver nuanced insights beyond standard benchmarking.

We design bespoke questionnaires that meticulously examine tenant perceptions, extending beyond core Tenant Satisfaction Measures (TSM) and Scottish Social Housing Charter survey questions.

Our analytical approach provides housing providers with meaningful data to celebrate service strengths and strategically address improvement opportunities across key service areas.

Speak To Our Team Today

By combining expert survey design with in-depth analysis, we deliver actionable insights that drive service improvements

Trusted by Housing Professionals

We have used Knowledge Partnership for a number of years now and receive
an excellent service.

Their data analysis is first class, and they are always willing to go that bit further.

Graeme Aitken

Parkhead Housing Association

Housing Regulation and Compliance

Across the UK, Tenant Satisfaction Surveys need to comply with the regulatory requitements of national housing organisations such as the Scottish Housing Regulator.

With over 20 years tenant surveying experience, we are fully conversant with these regulatory regimes and with the guidance and standards that need to be applied to ensure full survey compliance.

Scotland’s Housing Network

In Scotland, Knowledge Partnership is recognised as a supplier of Tenant Satisfaction Survey services by Scotland’s Housing Network (SHN), a membership organisation for local authorities and registered social landlords in Scotland.

We have an agreement in place with Scotland’s Housing Network to provide survey discounts to their members.

Glen Housing Association have worked with Knowledge Partnership for a number of years most recently on our 2024 Tenant Satisfaction Survey. We have kept returning to this organisation for survey works due to the quality of the final documentation but also the professional, yet approachable manner in which the survey works are carried out.

From the start of the process, agreeing the questions required and the format they will be presented in, right up to assisting with tenant workshops to scrutinise the responses received there is meticulous attention to detail but also presented in a practical and meaningful way. We will definitely be working with Knowledge Partnership again.

Anne Dickie

Glen Housing Association

Hillcrest Homes has enjoyed a fantastic working relationship with Knowledge Partnership for many years now.

Our tenant satisfaction survey is one of the key projects they carry out for us. Their expertise, professionalism and in-depth knowledge has been unwavering, and they always deliver highly effective and valuable results.