Pulse Surveys

Overview

Pulse Surveys provide timely, targeted feedback from tenants, helping landlords monitor performance.

What is a Pulse Survey?

Our sophisticated Pulse Survey methodology enables regular, focused assessments of key service areas.

Designed to examine areas such as routine repairs, property standards, and overall tenant satisfaction.

These targeted surveys seamlessly complement our comprehensive satisfaction programmes, ensuring housing providers can maintain and improve service quality.

Their expertise, professionalism and in-depth knowledge has been unwavering, and they always deliver highly effective and valuable results.

Pulse Survey Features

A pulse survey is a short, focused tool designed to capture tenant feedback shortly after key events, such as completing a property repair, moving home, or making a complaint.

Surveys are delivered through flexible methods, including online forms or telephone interviews, ensuring accessibility for all tenants.

Conducted regularly, often monthly, pulse surveys provide a dependable way to track tenant experiences in real time, identify emerging trends, and act quickly to uphold high service standards.

Benefits of a Pulse Survey?

Pulse surveys give landlords immediate, actionable insights into tenant engagement and satisfaction. By tracking trends and evaluating specific initiatives, they help identify areas of strength and improvement.

This enables landlords to respond effectively to tenant needs, driving continuous improvement and ensuring excellent service delivery.

With precise measurement and in-depth analysis, housing providers gain a clear path to enhancing tenant experiences and achieving long-term success.

Their expertise in crafting tailored market research surveys transformed how we view and respond to our tenants’ needs.

Speak To Our Team Today

By combining expert survey design with in-depth analysis, we deliver actionable insights that drive service improvements

Trusted by Housing Professionals

We have used Knowledge Partnership for a number of years now and receive
an excellent service.

Their data analysis is first class, and they are always willing to go that bit further.

Graeme Aitken

Parkhead Housing Association

Housing Regulation and Compliance

Across the UK, Tenant Satisfaction Surveys need to comply with the regulatory requitements of national housing organisations such as the Scottish Housing Regulator.

With over 20 years tenant surveying experience, we are fully conversant with these regulatory regimes and with the guidance and standards that need to be applied to ensure full survey compliance.

Scotland’s Housing Network

In Scotland, Knowledge Partnership is recognised as a supplier of Tenant Satisfaction Survey services by Scotland’s Housing Network (SHN), a membership organisation for local authorities and registered social landlords in Scotland.

We have an agreement in place with Scotland’s Housing Network to provide survey discounts to their members.

Glen Housing Association have worked with Knowledge Partnership for a number of years most recently on our 2024 Tenant Satisfaction Survey. We have kept returning to this organisation for survey works due to the quality of the final documentation but also the professional, yet approachable manner in which the survey works are carried out.

From the start of the process, agreeing the questions required and the format they will be presented in, right up to assisting with tenant workshops to scrutinise the responses received there is meticulous attention to detail but also presented in a practical and meaningful way. We will definitely be working with Knowledge Partnership again.

Anne Dickie

Glen Housing Association

Hillcrest Homes has enjoyed a fantastic working relationship with Knowledge Partnership for many years now.

Our tenant satisfaction survey is one of the key projects they carry out for us. Their expertise, professionalism and in-depth knowledge has been unwavering, and they always deliver highly effective and valuable results.