Tenant Focus Groups

Overview

Through professionally facilitated sessions, we engage small groups of residents in structured discussions that examine service delivery, identify enhancement opportunities, and support strategic decision-making.

What is a Tenant Focus Group?

Our sophisticated Focus Groups, often integrated with our comprehensive Tenant Satisfaction and Pulse Surveys, bring together small cohorts of residents to examine service delivery and identify enhancement opportunities.

These professionally facilitated 90-minute sessions explore 5-6 key service areas, including communications, customer contact, and repairs performance.

Through structured dialogue and expert facilitation, we gather detailed insights and transform these into clear, actionable recommendations for service improvement.

Their expertise, professionalism and in-depth knowledge has been unwavering, and they always deliver highly effective and valuable results.

What are the features of a Tenant Focus Group?

Leveraging our proven research methodology, our Focus Groups unite carefully selected groups of 8-10 residents to explore your service delivery in detail.

Our expert team manages all aspects of the process, from participant recruitment through to session facilitation, following a bespoke discussion framework developed in partnership with your organisation.

Following each session, we deliver comprehensive analytical reports highlighting service strengths and identifying strategic opportunities for enhancement, providing you with clear, actionable insights for service improvement.

Benefits of a Tenant Focus Group

Our Focus Groups serve as a powerful follow-up tool to our Tenant Satisfaction and Pulse Surveys, enabling detailed exploration of key findings and development of practical improvement strategies.

These sessions can be instrumental in crafting robust Survey Action Plans or function independently to examine specific areas of interest, from service enhancements to wider community investments and tenant engagement initiatives.

Through this flexible approach, we deliver valuable insights that drive meaningful service improvements and support your strategic objectives.

Speak To Our Team Today

By combining expert survey design with in-depth analysis, we deliver actionable insights that drive service improvements

Trusted by Housing Professionals

We have used Knowledge Partnership for a number of years now and receive
an excellent service.

Their data analysis is first class, and they are always willing to go that bit further.

Graeme Aitken

Parkhead Housing Association

Housing Regulation and Compliance

Across the UK, Tenant Satisfaction Surveys need to comply with the regulatory requitements of national housing organisations such as the Scottish Housing Regulator.

With over 20 years tenant surveying experience, we are fully conversant with these regulatory regimes and with the guidance and standards that need to be applied to ensure full survey compliance.

Scotland’s Housing Network

In Scotland, Knowledge Partnership is recognised as a supplier of Tenant Satisfaction Survey services by Scotland’s Housing Network (SHN), a membership organisation for local authorities and registered social landlords in Scotland.

We have an agreement in place with Scotland’s Housing Network to provide survey discounts to their members.

Glen Housing Association have worked with Knowledge Partnership for a number of years most recently on our 2024 Tenant Satisfaction Survey. We have kept returning to this organisation for survey works due to the quality of the final documentation but also the professional, yet approachable manner in which the survey works are carried out.

From the start of the process, agreeing the questions required and the format they will be presented in, right up to assisting with tenant workshops to scrutinise the responses received there is meticulous attention to detail but also presented in a practical and meaningful way. We will definitely be working with Knowledge Partnership again.

Anne Dickie

Glen Housing Association

Hillcrest Homes has enjoyed a fantastic working relationship with Knowledge Partnership for many years now.

Our tenant satisfaction survey is one of the key projects they carry out for us. Their expertise, professionalism and in-depth knowledge has been unwavering, and they always deliver highly effective and valuable results.