About Us

Our purpose is to help social landlords maximise tenant satisfaction

With over 20 years of specialist experience, we support social landlords in enhancing tenant experiences through comprehensive survey solutions. Our targeted insights drive meaningful service improvements across the United Kingdom.

Clients we work with include:

  • Councils
  • Housing Associations
  • Co-op’s

Our Unique Approach

Unlike generic research providers, our exclusive focus on social housing enables deep understanding of sector challenges, maximising resident engagement through expertly designed surveys.

Our Services and Methodology

We deliver tailored satisfaction surveys across general needs, sheltered, and supported housing environments. By combining large-scale research with targeted tenant workshops, we provide cost-effective, actionable insights that support strategic decision-making.

Our commitment remains clear: helping social landlords enhance services through resident-focused intelligence.

Landlords we work with

Surveys that we can help with

Our extensive experience in the UK market research industry enables us to design and deliver comprehensive surveys tailored to the housing sector.

We specialise in tenant and owner satisfaction surveys, equality and diversity assessments, and comprehensive research projects that provide deep insights into housing service performance.

Start Your Project Today

Tenant Pulse Surveys

Tenant Satisfaction Surveys

Tenant Focus Groups

Equality, Diversity and Inclusion Research

Pulse Surveys

Tenant Satisfaction Surveys

Tenant Focus Groups

Equality, Diversity Research

Trusted by Housing Professionals

We have used Knowledge Partnership for a number of years now and receive
an excellent service.

Their data analysis is first class, and they are always willing to go that bit further.

Graeme Aitken

Parkhead Housing Association

Housing Regulation and Compliance

Across the UK, Tenant Satisfaction Surveys need to comply with the regulatory requitements of national housing organisations such as the Scottish Housing Regulator.

With over 20 years tenant surveying experience, we are fully conversant with these regulatory regimes and with the guidance and standards that need to be applied to ensure full survey compliance.

Scotland's Housing Network

In Scotland, Knowledge Partnership is recognised as a supplier of Tenant Satisfaction Survey services by Scotland’s Housing Network (SHN), a membership organisation for local authorities and registered social landlords in Scotland.

We have an agreement in place with Scotland's Housing Network to provide survey discounts to their members.

Glen Housing Association have worked with Knowledge Partnership for a number of years most recently on our 2024 Tenant Satisfaction Survey. We have kept returning to this organisation for survey works due to the quality of the final documentation but also the professional, yet approachable manner in which the survey works are carried out.

From the start of the process, agreeing the questions required and the format they will be presented in, right up to assisting with tenant workshops to scrutinise the responses received there is meticulous attention to detail but also presented in a practical and meaningful way. We will definitely be working with Knowledge Partnership again.

Anne Dickie

Glen Housing Association

Hillcrest Homes has enjoyed a fantastic working relationship with Knowledge Partnership for many years now.

Our tenant satisfaction survey is one of the key projects they carry out for us. Their expertise, professionalism and in-depth knowledge has been unwavering, and they always deliver highly effective and valuable results.

Hillcrest Homes

Craig Brown